Terms of Sale of Custom Items

Mangrovery, LLC Terms and Conditions of Sale of Custom Items 

Applicable to all quotes and invoices issued by Mangrovery, LLC, a Wisconsin-based seller of decorated hats and patches.

  1. Acceptance of Quote 
    This quote is valid for 14 calendar days from the date issued unless otherwise stated. Acceptance of the quote - whether by signature, written confirmation, or payment of the initial deposit - constitutes a binding agreement to purchase under these Terms and Conditions. After this quote is accepted, no cancellations are permitted.
  2. Payment Terms 
    A non-refundable deposit of 50% of the total quoted amount may be due at the time of quote acceptance. If deposit is required, the remaining 50% balance is due to release for shipment via a carrier or upon alternative delivery of the order. Delivery may include pickup or other agreed-upon transfer of goods. Payment shall be made in U.S. Dollars via the methods specified on the invoice.
  3. Late Payment
    Invoices not paid in full within 30 days of the due date will accrue a late fee of 10% of the unpaid balance, with an additional 10% applied every 30 days thereafter until payment is received in full. Buyer is responsible for all collection costs and legal fees incurred in recovering overdue amounts.
  4. Custom Orders and Lead Times
    Orders involving custom hats or patches are made-to-order. Estimated production and delivery timelines are provided in good faith BUT ARE NOT GUARANTEED. Delays due to supply chain issues, vendor timelines, or other factors reasonably outside the control of Mangrovery, LLC do not constitute grounds for cancellation, refund or a breach of these terms.
  5. Changes to Order
    Any changes to quantity, design, or specifications after quote acceptance may result in additional charges and production delays. All such changes must be confirmed and agreed to in writing by Mangrovery, LLC.
  6. Sales Tax
    Applicable sales tax will be added to all taxable sales unless the buyer provides a valid exemption certificate prior to invoicing. Tax is calculated based on the final delivery address.
  7. Shipping and Risk of Loss
    All goods are shipped FOB Origin (Mangrovery, LLC’s location), unless otherwise agreed. Title and risk of loss pass to the buyer upon delivery to the carrier or upon customer pickup.
  8. Returns and Refunds
    All sales are final. Due to the custom nature of the products, returns and refunds are not accepted except in cases of material defects or proven material seller error. Any issues must be reported in writing within 7 calendar days of delivery.
  9. Intellectual Property
    All original artwork, designs, or custom patch graphics created by Mangrovery, LLC remain the intellectual property of Mangrovery, LLC, unless otherwise agreed in writing. The buyer receives a non-exclusive, non-transferable license to use the design for the purchased products only. Mangrovery, LLC reserves the right to reuse, reproduce, or resell non-client-submitted designs without additional consideration to the buyer unless otherwise agreed.

    Any intellectual property, logos, or designs provided by the buyer remain the sole property of the buyer. Mangrovery, LLC does not claim any ownership over buyer-submitted content and will use such materials solely for the purpose of fulfilling the order, unless otherwise agreed in writing.
  10. Copyright Compliance
    By submitting artwork, logos, or any other materials, the buyer affirms that they either (a) own the copyright to such materials or (b) have obtained all necessary permissions or licenses from the copyright holder to reproduce and use the materials. Mangrovery, LLC reserves the right to request written proof of such ownership or authorization before beginning any work. The buyer shall hold Mangrovery, LLC harmless from any claims, damages, or legal actions resulting from the unauthorized use of copyrighted materials.
  11. Right to Refuse Service
    Mangrovery, LLC reserves the right to refuse service or cancel an order at its sole discretion, for any reason, including but not limited to concerns about intellectual property rights, appropriateness of submitted content, production feasibility, or prior payment history. In the event an order is refused after payment is received, a refund will be issued for any portion not already expended on custom work or materials.
  12. Product Photography and Marketing Use
    Mangrovery, LLC reserves the right to photograph or capture media of products created for the buyer and use such media for marketing, promotional, or portfolio purposes, including use on websites, social media, or print materials without additional consideration or payment to the buyer. 
     
    If buyer provided intellectual property, logos, or designs, the buyer may opt out of this usage by checking the “Do Not Use My Products for Marketing” box provided on the quote or invoice. If opted out, Mangrovery, LLC agrees not to use any identifiable images of the buyer's custom products in its marketing materials.
  13. LIMITATION OF LIABILITY
    TO THE FULLEST EXTENT PERMITTED BY LAW, MANGROVERY, LLC IS NOT LIABLE FOR ANY FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNATIVE, SPECIAL, OR ANY OTHER LOSS OF PROFITS OR GOODWILL, ARISING IN CONNECTION WITH THIS WEBSITE OR THE USE THEREOF OR THE INABILITY TO USE THE WEBSITE BY ANY PARTY, OR IN CONNECT WITH ANY FAILURE OF PERFORMANCE, DEFECT, INTERRUPTION OR DELAY IN OPERATION.  OUR LIABILITY FOR ANY CLAIM RELATED TO A TRANSACTION SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE BUYER FOR THE ORDER IN QUESTION. 

    EXCEPT AS EXPRESSLY SET FORTH HEREIN, MANGROVERY, LLC MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
  14. Indemnification
    The buyer agrees to defend, indemnify and hold Mangrovery, LLC and its affiliates harmless from and against any and all claims, damages, costs and expenses (including reasonable legal and attorney’s fees) arising from or relating to the buyer’s use of Mangrovery, LLC’s services or products, their or its violation of this agreement, or their or its violation of any rights of another.
  15. Governing Law and Venue
    This agreement is governed by the laws of the State of Wisconsin and, where applicable, by federal law. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the state or federal courts located in Dane County, Wisconsin, and both parties consent to such venue.
  16. Entire Agreement
    These Terms and Conditions, together with the accepted quote and final invoice, represent the entire agreement between the buyer and Mangrovery, LLC and supersede all prior negotiations, communications, or representations.
  17. Successors and Assigns
    This agreement is binding upon the parties and their successors and assigns. This agreement inures to the benefit of and is enforceable by the parties and their successors and assigns. Mangrovery, LLC may assign this agreement without providing written notice to the buyer.
  18. Headings
    Headings and other captions contained in this agreement are for reference purposes only and do not interpret, define or limit the scope, extent or intent of this agreement or any provision thereof.
  19. Severability 
    If any provision of this Agreement is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.